Return Policy

Returns & RMA (Return Merchandise Authorization)

Returns require an approved Return Merchandise Authorization (RMA) submitted within 30 days of the original purchase date. Once approved, a return label and instructions will be provided. Items must be unused, uninstalled, and returned in original packaging with all components included. Returns may be subject to manufacturer restocking fees, and unauthorized returns may be refused.

Damaged or Defective Items

Please unpack and check your order immediately upon delivery, and report any damaged or missing items directly to Late Model Truck within 30 days. Any missing or damaged item claims reported after 30 days will be rejected.  Damaged or missing items will have to be claimed through the applicable shipping company.  Mistakes sometimes happen, and if we make any mistake during the shipping process, we'll correct the problem as quickly and efficiently as possible using ground delivery service.  All upgraded shipping methods are available at receiver's expense. Reimbursements are never made for storage fees, unexpected labor increases or any other expense related to the receipt of incorrect, damaged or defective items.

Lost or Missing Packages

Any packages that are lost in transit or severely delayed must be reported directly to Late Model Truck within 30 days. Any lost or missing package claims reported after 30 days will be rejected.  With USPS the customer should open the claim as they will deal with their local post office. With UPS it is strongly recommended that Late Model Truck opens the claim to minimize delays and wait time in trying to find a resolution. A claim typically takes 10-15 business days to process but in some cases may be longer. Reimbursements are never made for storage fees, unexpected labor increases or any other expense related to the delayed receipt of packages. Late Model Truck will not be liable for any packages that are stolen from your property once the delivery has been confirmed.